Communicating Trust across Distance – Empirical Study on Trust in Relationship Development through Technology- Mediated Communication of Two Virtual Teams in the Ict Sector
نویسندگان
چکیده
Trust has been identified as a key factor leading to successful relationship development in virtual teams. This study concentrates on trust and the challenges and possibilities in building trust through technology-mediated communication in virtual teams focussing on the creation stages of virtual team development. In order to understand the mechanisms and dynamics in trust building two case studies in virtual teams were conducted. The results of the two case studies show that different types of communication behaviour and member actions facilitated trust at different stages of the virtual team’s development. Theoretical contribution of the paper lies mainly in elaborating the role of virtual trust in different stages of the virtual team creation. The study captures some of the dynamics both in virtual team development and trust building, as well as the different role and nature of trust in different stages.
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